Huntgroups
Sometimes there is a need for a call to be delivered to several extensions at once. With the Huntgroup function – you can easily configure a scheme for call distribution in such a way that incoming calls are delivered to one or more assigned extensions.
Huntgroup Number – The number the end-user must dial on his phone to reach one or more assigned extensions. (DID’s and IVR can be program to send call to huntgroups)
Huntgroup Name – Logical name for this group of extensions, e.g. “New department.”
Hunt Sequence – Specifies the order for delivering a call to one or more extensions.
Caller ID:
Call Pickup Allowed – enable this option to allow extensions to pick up calls made to the members of this huntgroup.
Huntgroup Name – Logical name for this group of extensions, e.g. “New department.”
Hunt Sequence – Specifies the order for delivering a call to one or more extensions.
- If Order is chosen, extensions will be called one by one from the first (topmost) to the last number until the call is answered.
- Choose Random if you want to use a random order.
- Simultaneous enables simultaneous calls to every extension from the list.
- If you choose Least Used: This sorts the phone lines in descending order beginning with their last usage, and delivers a call to their extensions, accordingly. (For example, phone line 777111 with extension 111 was last used on 2010-12-11, and phone line 777222 with extension 222 was last used on 2010-12-12, so the call goes to extension 111 and if it is not answered, it goes to extension 222.)
Caller ID:
- Keep original
- Set to name and CLI of the huntgroup
- Replace Caller Info with Huntgroup Name, keep Caller CLI
Call Pickup Allowed – enable this option to allow extensions to pick up calls made to the members of this huntgroup.
Once all the information is entered, click the Update button. Then specify one or several extensions that calls should be delivered to.
Click the icon next to Huntgroup Number to add one or several extensions that calls should be delivered to. Click the Add Extension button, then choose the extension from the drop-down list of the Extension Number and set the parameters:
Click the icon next to Huntgroup Number to add one or several extensions that calls should be delivered to. Click the Add Extension button, then choose the extension from the drop-down list of the Extension Number and set the parameters:
- Ringing Delay, sec - Delay (in seconds) before the extension starts to ring.
- Ringing Time, sec - Duration (in seconds) of ring.
- Ignore Follow-me/Voicemail – select this check box to disable forwarding (Huntstop or voicemail, follow-me) on the specific extension for calls made to this huntgroup.
In order for changes to take effect you need to click the Save icon at the bottom of the page; you can also use the Back button to return to the previous menu.
Several huntgroups can be combined into one huntgroup. Go to the Included Huntgroups tab and choose the required huntgroups to add from the list of Huntgroup Number.