You are receiving an email with “Fax reception failed”
If you are receiving an email with “Fax reception failed” like:
---------- EXAMPLE OF MESSAGE ---------- From: ‘A number’ [email protected] Date: DD, MM,YYYY at 00:00 AM/PM Subject: Fax reception from 123456789 failed To: "YOUR EMAIL”
A call was received on your fax line, however no fax was received or the attempt failed. Details as follow
This email is due to the fact that this DID is setup to use our fax to email service all calls to this line go to our fax server to receive the fax, then converted to an email and sent to the address on file.
The error you are receiving is sent anytime a call is received on the line, but no fax is generated, this will happen both with standard voice calls, along with any legitimate failed fax attempts.