Audio quality problems:Customers complain about voice quality issues, like on a
tunnel, jitter, scrambling, etc.
These are related to bandwidth and latency of local ISP and on site network infrastructure. Here are some suggestions to resolve audio quality issue: 1) Internet traffic Internet traffic by users on a system with improper Network services setting, uploading or downloading files, streaming video or music can cause issues in your network performance and quality of your voice services by internet The setting of QoS will prioritize the SIP devices to have higher priority over the rest of the network devices without compromising the bandwidth used to stream video, audio or up and downloading files 2) Delay or issues with the transmission of packages between you provider and you phone device, issues with package loss, or any problem with the ISP can cause issues in your network performance and quality of your voice services by internet A free internet tool to see problem live on the net is “Internet Health Report” http://www.internetpulse.com/Main.aspx?OriginLevel=0&DestinationLevel=0 3) Network cabling installation: Is your wiring correctly installed? Quality on the data wiring installation can cause issues in your network performance and quality of your voice services by internet
4) Network equipment: If your equipment is outdated, or not connected properly can cause issues in your network performance and quality of your voice services by internet
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